{"id":1221,"date":"2020-08-31T10:12:47","date_gmt":"2020-08-31T08:12:47","guid":{"rendered":"http:\/\/sd-37680.dedibox.fr\/?page_id=1221"},"modified":"2021-10-14T11:00:03","modified_gmt":"2021-10-14T09:00:03","slug":"satisfaction-reclamation","status":"publish","type":"page","link":"https:\/\/www.ctvim.fr\/?page_id=1221","title":{"rendered":"Satisfaction R\u00e9clamation"},"content":{"rendered":"\n<div class=\"wp-block-coblocks-media-card alignwide is-style-left is-stacked-on-mobile coblocks-media-card-8316403938\"><div class=\"wp-block-coblocks-media-card__inner has-no-padding\"><div class=\"wp-block-coblocks-media-card__wrapper\" style=\"grid-template-columns:61% auto\"><figure class=\"wp-block-coblocks-media-card__media\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"402\" src=\"http:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite.jpg\" alt=\"\" class=\"wp-image-1545\" srcset=\"https:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite.jpg 600w, https:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite-300x201.jpg 300w, https:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite-230x154.jpg 230w, https:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite-350x235.jpg 350w, https:\/\/www.ctvim.fr\/wp-content\/uploads\/Pepite-480x322.jpg 480w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"wp-block-coblocks-media-card__content\">\n<div class=\"wp-block-coblocks-row coblocks-row-83164039207\" data-columns=\"1\" data-layout=\"100\"><div class=\"wp-block-coblocks-row__inner has-background has-padding has-huge-padding has-no-margin is-stacked-on-mobile has-medium-gutter\" style=\"background-color:#FFFFFF\">\n<div class=\"wp-block-coblocks-column coblocks-column-83164039213\" style=\"width:100%\"><div class=\"wp-block-coblocks-column__inner has-no-padding has-no-margin\">\n<p>Transformer le \u00ab <strong>p\u00e9pin en p\u00e9pite<\/strong> \u00bb, (slogan de l\u2019AMARC \u2013 Association pour le management des r\u00e9clamations) tel est l\u2019objectif de notre service r\u00e9clamation et de tous ceux qui dans l\u2019entreprise sont en contact avec des clients insatisfaits.<\/p>\n\n\n\n<p>Pour cela, nous avons mis en place <strong>plusieurs outils <\/strong>au sein de notre organisation, en particulier nous avons mis en place ces 3 outils <strong>\u00e0 destination de nos clients<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\".\/?page_id=1223\">Un formulaire de satisfaction<\/a><\/li><li><a href=\".\/?page_id=1234\">Un formulaire de  proposition<\/a><\/li><li><a href=\"http:\/\/www.ctvim.fr\/?page_id=1960\">Un formulaire de r\u00e9clamation<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_fullwidth.php","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-1221","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=\/wp\/v2\/pages\/1221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1221"}],"version-history":[{"count":0,"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=\/wp\/v2\/pages\/1221\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ctvim.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}